Help

Contact

Email hello@topsd.app for help with a file, a purchase, a refund or your account. toPSD is a small product with no phone line or chat, and every email is read by a person. Include the details below and you'll get a useful answer faster.

Email

hello@topsd.app

If a file didn’t convert properly

Please include:

The browser and its version, and whether you’re on Windows, Mac or Linux.
The file size and, if you know it, the Procreate version that made it.
What you expected and what you got. A screenshot helps.
The export notes toPSD showed after the conversion, if any.

For purchases and refunds

Include the email address you used at checkout. Dodo Payments, the merchant of record, sends the receipt; the order number on it helps us find the payment.

For your account

You can delete your conversion history or your whole account yourself from the account page. Email us if anything there doesn’t work.

Questions

Should I attach my .procreate file?

Only if we ask, and only if you are comfortable with it. toPSD never receives your files when you convert them. Emailing one is your choice, and we delete it once the problem is solved.

How do I get a refund?

Email us within 14 days of the purchase with the email you bought with and the file that didn't convert properly. See the refund policy.

Have a .procreate file to open?

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