The short version
Within 14 days of buying, if a file didn’t convert properly, you get your money back. Before you buy, you can always check the free preview and layer list to see whether toPSD reads your file.
How to ask for a refund
Email hello@topsd.app with:
- The email address you used to pay.
- The name of the file that didn’t convert properly.
- What went wrong, and a screenshot if you can.
You don’t need to send the artwork.
What happens next
We reply by email. Once we approve the refund, Dodo Payments, the merchant of record, sends the money back to the payment method you used. The credit or Unlimited access you paid for is removed from your account at the same time.
What isn’t covered
- Known differences listed in the export notes, such as text layers becoming pixel layers, or the small difference in the Hue and Saturation blend modes. toPSD lists these in the export notes with each conversion, and they are described on the home page before you buy.
- Purchases older than 14 days, though you can still write to us.
Chargebacks also remove the credit or Unlimited access. Emailing us first is usually faster than a chargeback.
Your rights
This policy doesn’t take away any rights you have under the consumer law where you live.